Refund policy

30-Day Return Policy - Your Satisfaction is Guaranteed!

1. Refund
1.1 Our policy lasts 30 days. According to the specific circumstances, your return request will be accepted if it is determined that the product is available for sale. If the packaging has been opened or the product is not resalable, your refund request will be denied.

1.2 In some cases, we will adopt a "non-return refund" policy. In other words, the buyer does not need to send the product back to LTMATE's warehouse.

1.3 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

1.4 If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

1.5 Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please get in touch with us at info@ltamte.com

2. Return
2.1 We will evaluate the condition of each returned item.

2.2 If it is determined that the product is available for sale, we will ask the customer to return it to LTMATE's warehouse without paying any fees.

2.3 If it is determined that the product is in an unsaleable state (for example, defective or damaged), we will evaluate the party that caused the damage.

2.4 If the goods have not arrived at LTMATE's warehouse within 15 days after the buyer submits the return request, we will negotiate with the buyer and ask about the location of the goods.

3. Exchanges 
3.1 LTMATE is very happy to exchange products for buyers without paying any fees.

3.2 You must return the product you requested for replacement.

3.3 If you need to exchange it for the same item, send us an email at info@ltamte.com