Find Answers to Frequently Asked Questions
Here are some of the most frequently asked questions about Ltmate.com.
Track Order status
Free Shipping on most popular products. Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across America every day, and we strive to provide you with services of the highest level.
We offer "free shipping" or "free shipping and free returns" on many of our products. "Free shipping" refers to standard shipping; express delivery and second day charges are extra. Our "free shipping and free returns" offer is available to the lower 48, continental U.S. states only, not available on orders to Hawaii, Alaska, Canada, Mexico or other international destinations. Products that ship by freight are not eligible for free shipping or free returns. "Free returns" does not apply to items with giclee art shades, Color Plus and Tiffany Color Plus brand items, or certain products with designer shades.
Our goal is to offer you the best shipping options,no matter where you live. We deliver to hundreds of customers across America every day, and we strive to provide you with services of the highest level.
The time frame of an order delivery is divided into two parts: processing time and shipping time. Processing time:shipping within 48 hours.Shipping time:we provide different methods for different products categories. Your shipping time will be affected by the shipping method you specified.
1.Standard method:Shipping time(6-9 Business days);Price(Free)
2.Expedited method:Shipping time(4-7 Business days);Price($10)
We are committed to using eco-friendly packing solutions whenever possible. We use air-filled pillow bags that efficiently pack into boxed shipments and reduce the amount of packing material needed for each order. We also use 100 percent biodegradable starch pellets as packing materials. These static-free pellets have the look of the old-fashioned plastic packing peanuts, but are made to degrade quickly in landfills and are completely petroleum, CFC and HCFC free.
Returns and exchanges
30-Day Return Policy - Your Satisfaction is Guaranteed!
Please contact us before you shiping back your order.Out email: firstname.lastname@example.org
1.Our policy lasts 30 days. According to the specific circumstances, your return request will be accepted if it is determined that the product is available for sale.If the packaging has been opened or the product is not resalable, your refund request will be denied.
2. In some cases, we will adopt a "non-return refund" policy. In other words, the buyer does not need to send the product back to LTMATE's warehouse.
3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
4. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
1. We will evaluate the condition of each returned item.
2. If it is determined that the product is available for sale, we will ask the customer to return it to LTMATE's warehouse and customer need to pay for shipping.
3. If it is determined that the product is in an unsaleable state (for example, defective or damaged), we will evaluate the party that caused the damage.
4. If the goods have not arrived at LTMATE's warehouse within 15 days after the buyer submits the return request, we will negotiate with the buyer and ask about the location of the goods.
1. LTMATE is very happy to exchange products for buyers without paying any fees.
2. You must return the product you requested for replacement.
3. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org