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1. How are the shipping costs calculated？
2. How does your free shipping work?
We offer "free shipping" or "free shipping and free returns" on many of our products. "Free shipping" refers to standard shipping; express delivery and second day charges are extra. Our "free shipping and free returns" offer is available to the lower 48, continental U.S. states only, not available on orders to Hawaii, Alaska, Canada, Mexico or other international destinations.
3. What is your returns policy?
If for any reason you are unsatisfied with a purchase, it can be returned within 30 days of the date you receive it. Absolutely no returns or exchanges will be made after 30 days.
4. Do you carry lamp parts?
We offer lamp shades and accessories for sale, but, generally speaking, we do not carry lamp parts. In some instances, however, there may be some replacement parts available for items we normally stock. Contact us and talk with a Lighting & Home Décor Consultants to learn more. If we do not have a part in stock we will gladly refer you to a vendor that carries it.
5. Why is there sales tax when I purchase online?
LTMATE is required by certain states to charge sales tax on online orders. Sales tax will be automatically added to the shopping cart. Please note that we do not add sales tax unless we are required by law to do so.
6. What is your warranty policy?
LTMATE proudly stands behind the products we sell. The LTMATE One-Year Warranty states that we will repair or, at our option, replace at no charge, your purchase within one year of the purchase date should you discover any defect in materials or workmanship.